Terms and Conditions

Version 1.0 Effective date: 11 July 2026 Welcome to Bungrua. Bungrua is a local multi-vendor online marketplace that connects customers with approved local sellers. By creating an account, logging in, placing an order, or using Bungrua, you agree to these Terms and Conditions. 1. Account Information Users must provide accurate name, phone number, email address, delivery address, and payment information. Users are responsible for keeping their account details safe. Bungrua may suspend or restrict an account if the account is used for fraud, false orders, abusive behavior, misuse of customer service, or any activity that may harm customers, sellers, delivery staff, or the platform. 2. Orders Customers can place orders through the website or app. An order is confirmed only when Bungrua accepts the order and the product is available. Bungrua may cancel an order if the product is unavailable, the seller cannot fulfill it, payment fails, delivery is not possible, or suspicious activity is detected. 3. Product Information Product details, photos, prices, stock, sizes, colors, and descriptions are provided by sellers. Bungrua will make reasonable efforts to keep product information accurate, but sellers are responsible for the correctness of their listings. 4. Pricing And Payment Prices are shown in Indian Rupees. Bungrua may support online payment, UPI, cash on delivery, or other payment methods depending on availability. Online payments are processed through supported payment providers. Bungrua does not ask customers to share card numbers, OTPs, UPI PINs, or banking passwords in chat. 5. Delivery Delivery availability may depend on customer location, seller location, delivery staff availability, product type, and service area. Live location delivery may be available only in selected areas. 6. Cancellation, Return, And Refund Cancellation, return, and refund requests are handled according to Bungrua’s Return and Refund Policy. Refund approval depends on order status, product condition, seller verification, payment status, and the reason for the request. 7. Customer Conduct Customers must not place fake orders, abuse sellers or staff, provide false addresses, misuse refund requests, or upload offensive or illegal content in customer service chat. 8. Seller Responsibility Sellers are responsible for product authenticity, product quality, correct pricing, accurate stock, packaging, and fulfillment. Sellers must follow Bungrua’s seller policies. 9. Platform Rights Bungrua may review, edit, hide, suspend, or remove products, sellers, users, reviews, or content if they violate platform rules, legal requirements, or customer safety standards. 10. Limitation Of Liability Bungrua will make reasonable efforts to provide a reliable marketplace, but it does not guarantee that the service will always be uninterrupted or error-free. Bungrua is not responsible for losses caused by incorrect user information, failed third-party payment services, delivery delays outside its control, or seller-side misrepresentation. 11. Policy Updates Bungrua may update these Terms and Conditions from time to time. If important changes are made, users may be required to accept the latest version before continuing to use the account. 12. Contact For questions about these terms, contact Bungrua customer service through the support section.